[Tutorial] Where to obtain proper support

Original Poster’s Opinions

"Hello guys, recently (more like for a few months…) I have seen many users needing support, so I have decided to make this topic to let people know where to obtain proper support. This topic can be edited by staff as they see need." - @MCPEChicken_

Situations

#1: If you are banned from the forums and it has been at least a month since your ban and you decided to make a ban appeal, you may:

  • PM someone from the @Management-Team in the Slack chat group;
  • File a support ticket to the help desk regarding your ban appeal. Remember that the more formal your language is, the more chance you will have to come back. In the ticket, give us the reason why you were banned in the first place and tell us what you have learnt during the time you were banned.

Note: If you are banned, do not make another account, as it would violate the ToS and you will then have no other chance to make an appeal.

#2: If you have a general question about something, you may:

  • Create a topic in the “Off-topic” category if you feel that it is off-topic;
  • Create a topic in the “Discussion” category if you feel that it is relevant and on-topic (related to Minecraft or LEET).

#3: If you have an issue with a user or a staff member, you may:

  • PM a staff member about it if you feel that what the person’s doing is wrong and inappropriate.

#4: If you have an issue related to credits, you may:

  • File a support ticket to the LEET Help Desk. We will have a private conversation about it there.

#5: If your forum account was hacked/compromised, you may:

  • Contact an admin about the issue (through other communication app, such as Twitter or Slack);
  • File a support ticket at support.leet.cc to have a discussion with us there.

#6: If your in-game account was hacked or you have forgotten your password, you may

  • Create a new account
  • If you feel necessary, contact an admin from the @Management-Team on the forums or file a support ticket at support.leet.cc.

#7: If you find bugs that come from a specific plugin or issue, you may:

  • Create a topic here in the “Discussion” category presenting a brief description of the issue;
  • File a support ticket to support.leet.cc to receive further instructions.

#8: If you have a server issue, you may:

  • Repair Plugin/Player data
  • Create a thread in discussion category
  • Create a support ticket at the help desk if all else fails.

#9 If you have a LEET or Plugin related bug you may

Treating it like a server issue is ideal

  • Reboot server

  • Repair Plugins/Player Data

  • Create support ticket or discussion post on bug

#9 If you have a PocketMine related bug you may:

  • Reboot your server
  • Report it to PMMP Forums

Leet Help Desk links

The help desk provides 1 on 1 support faster in most cases.

Twitter- ShiningVex
Discord- TheShiningVex#7277

Yamburgers or Turkey Burgers?

Good job with this thread, but if you have a question about a ban/want to apply for a ban appeal you can make a Support ticket as well.

Mohammed
LEET Customer Service Representative

Check out my graphic design portfolio: http://bit.ly/mohammedgfx

Need assistance? Get support at support.leet.cc !

GFX Designer

Twitter/YT/Instagram: TechKingHQ
Discord: TechKingHQ#4929

@FuzionPanda said in Where to Obtain Proper Support:

Good job with this thread, but if you have a question about a ban/want to apply for a ban appeal you can make a Support ticket as well.

added!

Twitter- ShiningVex
Discord- TheShiningVex#7277

Yamburgers or Turkey Burgers?

@MCPEChicken_ Nicely written, and very helpful!

Check out my YouTube channel: https://www.youtube.com/channel/UCsx_TB1nVOIZ1m69nSI05pg

alt text

Contact us - support.leet.cc
CoOwner of BossNether
Always happy to be of assistance!

@ObsidianTOG said in Where to Obtain Proper Support:

@MCPEChicken_ Nicely written, and very helpful!

thanks ;) also I have added how to reactivate a compromised account.

Twitter- ShiningVex
Discord- TheShiningVex#7277

Yamburgers or Turkey Burgers?

@MCPEChicken_ said in Where to Obtain Proper Support:

If your account was hacked/compromised

 Use Help Desk to reactivate your accountt

Yes, this is very important, as usually those users end up making new accounts, which is against the ToS of the forums. Good job!

Check out my YouTube channel: https://www.youtube.com/channel/UCsx_TB1nVOIZ1m69nSI05pg

alt text

Contact us - support.leet.cc
CoOwner of BossNether
Always happy to be of assistance!

With @MCPEChicken_'s approval, I have re-formatted the topic and at the same time added a few more situations with some solutions. It was indeed a good idea to direct our customers to the exact places that can provide efficient support. Please comment down below if you find any other interesting situations that you need help with or so. A staff will then add them into the topic, if he/she feels necessary.

Find help at: leethelp.desk.com
LEET Twitter: @leet_cc

@MCPEChicken_ Awesome work! Perhaps make the number colour coded so you can identify each situation easier ;)

Arthix

| CEO Of UniverseCreations |

:round_pushpin:
Supportive and informative. Good work with assistance from other people.

Former LEET Team Member [10.22.2017]

Served LEET [January 30, 2016 - October 22, 2017]

@Arthix said in Where to Obtain Proper Support:

@MCPEChicken_ Awesome work! Perhaps make the number colour coded so you can identify each situation easier ;)

Well, I thought of the idea of using different colour codes, but it would make the topic seems very complex to make when we have a lot of situations.

Find help at: leethelp.desk.com
LEET Twitter: @leet_cc

@GodZ_Knights said in [Tutorial] Where to obtain proper support:

@Arthix said in Where to Obtain Proper Support:

@MCPEChicken_ Awesome work! Perhaps make the number colour coded so you can identify each situation easier ;)

Well, I thought of the idea of using different colour codes, but it would make the topic seems very complex to make when we have a lot of situations.

How would it be complex?

Arthix

| CEO Of UniverseCreations |

@CodyP2000 said in [Tutorial] Where to obtain proper support:

:round_pushpin:
Supportive and informative. Good work with assistance from other people.

thanks man ;) also big thanks to @GodZ_Knights for making the format eaiser to read ;)

Twitter- ShiningVex
Discord- TheShiningVex#7277

Yamburgers or Turkey Burgers?

@Arthix said in [Tutorial] Where to obtain proper support:

@GodZ_Knights said in [Tutorial] Where to obtain proper support:

@Arthix said in Where to Obtain Proper Support:

@MCPEChicken_ Awesome work! Perhaps make the number colour coded so you can identify each situation easier ;)

Well, I thought of the idea of using different colour codes, but it would make the topic seems very complex to make when we have a lot of situations.

How would it be complex?

The more situations, the more colour codes will need to be used.

Find help at: leethelp.desk.com
LEET Twitter: @leet_cc

Bumping

Reason(s)

  • Taken @Arthix’s suggestion into consideration, and semi-color coded the titles

  • Added another scenario

Twitter- ShiningVex
Discord- TheShiningVex#7277

Yamburgers or Turkey Burgers?

@MCPEChicken_ said in [Tutorial] Where to obtain proper support:

Bumping

Reason(s)

  • Taken @Arthix’s suggestion into consideration, and semi-color coded the titles

  • Added another scenario

Good job!

Mohammed
LEET Customer Service Representative

Check out my graphic design portfolio: http://bit.ly/mohammedgfx

Need assistance? Get support at support.leet.cc !

GFX Designer

Twitter/YT/Instagram: TechKingHQ
Discord: TechKingHQ#4929

@MCPEChicken_ well written, thanks that will really help others 🙂

~Sky_Craft
LEET Customer Support Representative

Need help? Feel free to make a support ticket at support.leet.cc

•If you have any questions feel free to ask me•
Join SkyCraft:
IP/Port: b29988.leet.cc/29988

@Sky_craft said in [Tutorial] Where to obtain proper support:

@MCPEChicken_ well written, thanks that will really help others 🙂

Thanks, hopefully it will :)

Twitter- ShiningVex
Discord- TheShiningVex#7277

Yamburgers or Turkey Burgers?

@MCPEChicken_ Just to let you know and keep this updated, https://leet.cc/reset is not currently available.
Anyway, good post! :)

MCPE IGN: Antisa14200
MCPC IGN: Ante2103
Slack: ante

@Antisa15 said in [Tutorial] Where to obtain proper support:

@MCPEChicken_ Just to let you know and keep this updated, https://leet.cc/reset is not currently available.
Anyway, good post! :)

So there is no way to reset an in game password then?

Twitter- ShiningVex
Discord- TheShiningVex#7277

Yamburgers or Turkey Burgers?

@MCPEChicken_ said in [Tutorial] Where to obtain proper support:

@Antisa15 said in [Tutorial] Where to obtain proper support:

@MCPEChicken_ Just to let you know and keep this updated, https://leet.cc/reset is not currently available.
Anyway, good post! :)

So there is no way to reset an in game password then?

As I know, no right now.

MCPE IGN: Antisa14200
MCPC IGN: Ante2103
Slack: ante

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